Home | Supply Home | Application | User's Manual | FAQ's
This manual is provided for users of our Simple Order System. You may
print this manual and refer to it as often as you need to. You may need to
adjust the margins prior to printing, click File | Page Setup and set the Left
and Right margins to 0.25", click OK. To Print, click File | Print.
Furniture items may not be ordered on the Simple Order System. For these items, please contact your sales representative.
Do NOT use your Back Button in you browser to change from one screen to another.
SECTIONS
The site URL is https://www2.officesupply-link.com/2955/DealerStation/index.asp You may access this site by clicking on this link.
When the logon screen appears, you may sign on to the site, modify your information or if you have misplaced or lost your password, you may request your password be sent to you.
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| To enter your S.O.S. site, enter your Username and Password, click GO. | To modify your First Name, Last Name, Email or change your password, enter your Username and Password, click GO | To receive an email with your Password, enter your Username, click GO. Your password will be emailed to your email address. |
The site is not case sensitive. You may use either lower case or uppercase letters.
As soon as you log on you will be directed to your Home Page. Any messages directed to you will be found while your are on your Home Page. If you are able to order for more than one department, you may be required to select the department you are ordering for prior to the Home Page display. If this is the case, select the department from the drop down menu box and click Change Department.
CHANGING DEPARTMENTS/ATTENTIONS
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If you have access
to more than one department, you will be required to choose the department
before you can continue. The screen will tell you what your current
department is if any and if required your current attention. Click on the
down arrow on the drop-down menu and click the department that you need,
then click the Change Department button. Once you have selected the
department, the Current Department is should reflect the correct department. Go through the same steps on the Attention line if you are required to do so. If you use a credit card and purchase for more than one department, you will have to select the proper Attention line. Once you have made your selections, you may begin an order or do anything in the system. Remember that orders will be department specific. |
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The Customer Center is located in the upper right hand corner of the screen. The center is divided into three different sections. Member Sign On, My Account, and My Orders. |
Member Sign On. This section contains the Login and/or Logout of S.O.S and the Change Departments. If you do not see a Change Department link, you are not authorized to change departments. If you see the link, click the link to change departments. Once you have completed your transactions, click the Logout of S.O.S. link.
My Account. This section contains Edit Budgets and Update My Info. If you do not see the Edit Budgets link, your account does not have Budgets or you are not authorized to Edit Budgets. The Update My Info link allows you to change your name, email address and/or your password. If you change your password, you will be required to confirm your new password.
My Orders. This section contains your Order History, Order Approval (if your are an approval authority) and your Held Orders. By clicking the Order History link, all order placed will be displayed. If you are departmentalized, this will show you only the orders for the department that you are currently in. If you have an Order Approval link, you are an approval authority and have orders that require approval. Click the link and these orders will be displayed. To approve an order, click the order number. The order will be opened and you may review the order. To submit the order, click Check Out, found at the top of the order or the bottom of the order. This will take you to the Check Out screen. Make any changes that are required and click Submit Order. If you are an approval authority and you click Hold Order, this order will no longer be viewable by the end user because you put it on Hold. To view Held Orders, click the Held Orders link and all orders on Hold for your User ID will appear. You may click the order number and open the order. Once the order is opened, you must do something with it either, Delete Order, Hold Order or Check Out.
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The order center
contains the following links. Browse Catalog. The Browse Catalog link opens our inventory search engine. There are several ways to search for an item or items. You may search by Stock Number, Keyword Search, Manufacturer and Product Categories. You may also use any combination of these searches. For example: enter "diskettes" in the Keyword Search and "Imation" from the drop down menu in the Manufacturer. All Imation diskettes will appear. Be sure to select either Contains, Starts with or Ends with from the drop down menu to the left of the Stock Number. Using Contains will find every item that contains your search parameters. Starts with will locate only those items that have your search at the beginning of the description and Ends with will locate only those items that end with the search parameter. This feature may be somewhat cumbersome. If you have the stock number of the item, use either Multiple Order Lines or View Cart to enter the item. |
When searching by Stock Number, if you do not include the 3-digit manufacturer before the stock number, you will get a list of all numbers starting with the number you entered if you have clicked the Contains button to the left of the Stock Number field.
When searching by the Manufacturer alone, be cautioned that a vendor such as 3M will be very large and will take some time to download all the information. It is recommended that you narrow your search by using the Keyword in addition to the Manufacturer.
View Cart. The View Cart link will open a new order if you do not already have an order opened. This is normally where you will start to enter your order.
You may click the Multiple Order Lines link and open a new order with a 20 lines. Enter each line and then click Add to Cart. Remember the Comments section is for additional comments for that particular line, i.e., if your order two of an item and one is for you and the other for another person in your office, you may designate this in the comment line. After clicking the Add to Cart button, the screen will roll to another 20 lines to enter. To view your cart after placing these items in it, click View Cart and your cart will be displayed.
Company Favorites. Company Favorites is a custom shopping list created for an account. If your Order Center does not show Company Favorites, the items have not been set up or you are not allowed to view the items.
Internet Specials. Click here to view the current specials available only to orders placed online. These specials constantly change.
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Personal Favorites
is a list or lists of items that are preloaded. You can have multiple
Personal Favorites Lists. Each user will, by default, have a list entitled
My Favorites. You may add additional lists as required. It is recommended
that you limit the number of items on your favorites lists to less than
10-15 items. For additional information on setting up multiple favorites, contact our Technical Services department. |
To set up My Favorites, click Go to open your favorites list. Enter the Prefix, Item Number and default Quantity and click Add to Favorites. A message will appear telling you the Item has been added to your favorites. Add additional items in the same manner. You can create a favorites list from a previous order by opening the order and checking the items that you wish to be added and then clicking the drop down menu and selecting Add Items to Favorites, then clicking Go. The items will be added to the Favorites List that appears in the Personal Favorites window. To delete an item from your Favorites list, open your Favorites List, click the box to the right side of the item, at the top or bottom of your list, click the menu down arrow and select Remove Selected items from Favorites List and click Go.
To begin an order, click View Cart or click Multiple Order Lines. When clicking View Cart your shopping cart will appear. If you clicked the Multiple Order Lines, an order form will appear. If you know the manufacturer and stock number, enter them in the appropriate box. If you do not know the manufacturer, enter the stock number in the stock number and click Add to Cart. The system will display all the item numbers in sequence. Select the correct number and click Add to Cart. When entering items, omit any punctuation; i.e. the catalog number is ESS 6215-1/2PB, enter the prefix ESS and number 621512PB; catalog number PAP 564-01 enter PAP 56401.
Each time you add an item to the order you will have an opportunity to add a comment line or change the quantity or delete the item. If you add a comment line or change the quantity, you must click the Update button for that item to have the change take effect. The Delete button will remove the item from your shopping cart.
Once the item is in your shopping cart, you may click on the stock number to view a picture of the item, view the extended description of the item and any other pertinent information on the item. Once you have viewed the information, click View Cart or your Back button to return to your cart.
Once you have started on order or taken an order off of HOLD, you must do something with the order. Place the order back on hold, delete the order or check out. Failure to do this may result in the loss of the order. Should this happen, contact our Technical Service and we will attempt to retrieve your order.
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Your order may be viewed in an exploded view which shows you all the information associated with each line item of your order. This includes a complete description, unit of measure, list price, your price, any comments you made for the line and the sub-total for the line. By clicking on the View Items in Streamline View your order may be viewed as pictured below. |
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The
following icons may appear with each item in the Exploded View:
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Your order may be viewed in an streamlined view which shows you a short description. This view will allow you to see more of your order with out scrolling down the page. Comments are not seen in the Streamline View. By clicking on the View Items in Exploded View your order may be viewed as pictured above. |
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To delete a line item from your order, click the box to the left of the line item. Go to the drop-down menu at the top or bottom of your order, click the down arrow, select Remove Selected Items, click the Go button to the left of the drop-down menu. The Update button is for changes only. To change the line item quantity, make the change and click the Update button in the upper right hand portion of the screen. You must be in the Exploded View to change any comments. |
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When your cart is displayed in the Exploded View, see left, go to the item. To delete the item, click the Delete button to the right of the Comments line. To change the line item quantity or change/add a comment, make the correct change and click the Update button in the upper right hand or lower right hand portion of our cart. |
If you are an approval authority when you logon there are two places to look for orders that require your approval.
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| The line above will appear on your Home Page. Click on the line and you will be directed to those orders that require your approval. | In the Customer Center under My Orders, if there are any orders requiring your approval, the Order Approval link will appear. Click the link and you will be directed to those orders that require your approval. |
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Orders that have been placed on Hold may be retrieved by clicking the Orders on Hold link located in the Customer Center, My Orders box in the upper right hand portion of the screen. When the list of orders appears, click on the order number you wish to continue. If you are an approval authority and you click this link, you may see all orders that are on hold and waiting to be submitted for approval. Do not open these until they appear in your Order Approval box (see above). Once you open an order that has been on Hold, you must do something with the order. Either place the order back on Hold, Delete the order or Check Out. |
When you click Check Out you will be directed to the Check Out screen. If you are allowed to change the Shipping Information, you may make the changes at this time. You may be required to enter a Purchase Order number and if a Credit Card is required, you may be required to fill out the Credit Card Information including the name on the Credit Card. If your Credit Card information is on file with us, you will not have to enter any data other than you will be required to enter the name on the Credit Card. If you want to add any Special Lines that apply to the whole order, you may do this now. There are 5 Special Lines. These lines will appear before any of the order items appear on your order. If you have any special Delivery instructions you may enter them in the Shipping Instructions.
Once you have completed all the fields, click the Submit button to submit the order or the Hold button to place the order on Hold. If you require approval for this order, click the Submit button, you will be notified that your order has been sent to your approval authority for approval. When the order has been approved, you will receive an email stating the order has been approved and submitted.
You may print your order at any time; however, if you nave not placed the order on Hold or gone through the Check Out process, your order will not be totaled. Orders printed at the time of Check Out, orders opened after being placed on Hold and all orders from Order History will be totaled. To print an order from the Held Order section, click on the order number. Once the order is opened, click Print Order found at the top or bottom of the order. To print an order from the Order History section, click Order History. Scroll down to the order you wish to print and click on the order. Scroll to the bottom of the order and click Print Order.
When printing the order, a print window will appear. You will have to click Print in the print window. Once the order has been printed, close the print window and you should return to the S.O.S. screen.
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You may use the Search Center to search for an inventory item without going to the Browse Catalog feature. Enter the 3 digit manufacturer prefix and the stock number and click GO. You will open the catalog page on the item you are searching for. |
When you have finished with all actions in the S.O.S. System, click the Logout of S.O.S. link in the Customer Center in the upper right hand portion of the screen. This will return you to the Logon screen, click the X in the upper right hand corner of your screen to close your browser or click Home in your Tool Bar to return you to your normal Home Page. Should you desire to return to our Home Page, click Return to Home Page in the upper left hand corner of the Logon Page.
Caution: If you are online and need to leave your computer, place any order that is open on Hold prior to leaving. If you do not make a keystroke in 45 minutes, the system will log you off. If this takes place, your order should be on Hold; however, occasionally, it may appear that you can not retrieve the order. Should this occur, call our Support Department.
